Workflow Types, Items, Outcomes

Workflow Types, Items, Outcomes

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The Outcome page allows you to enter a list of Outcomes and the action to occur if that outcome is taken.

Workflow Item, Outcome

Specify possible Outcomes and their actions

Column	Description
	Click to open the add new Outcome form.
Outcome	The short description of the Outcome, Eg. Yes or No or the list of options for a Question, Eg. Phone Bill, Power Bill etc. The Outcome displays on the Workflow when the Item is completed. NB: - If you want two or more actions to occur from the selection of the Outcome, add both with the same Outcome code.
Description	A longer more detailed description of the Outome.
Success	If a 'Success' outcome is selected then the updates (Eg. the flag and Monitor Categories) defined on the Other Updates page are performed. If no Icon defined, the Icon displayed graphically will be based the success or not of the Item. Positive outcomes would get a green tick, unsuccessful outcomes get a red cross.
Action	Add Item Group Value = Specify Group to be Added Specified Group will be inserted after the current group Add Item Groups Items Value = Specify Group to have its items added Items from the specified group are inserted immediately after the current item NB: This Option is not available for Group outcomes. Allocate to Supervisor Workflow will be allocated to the current users supervisor If current user has no supervisor then the Item will be set to n/a The recall date will always be set to immediate recall so that the supervisor is alerted to the allocation Allocate to User Value = Specified New User The recall date will always be set to immediate recall so that the new user is alerted to the allocation Cancel and Start New Workflow Value = Specify New Workflow Code to be started Set the status of this workflow to Cancelled and initiates a new workflow Cancel Workflow Sets the status of the workflow to Cancelled Close and Start New Workflow Value = Specify New Workflow Code to be started Sets the status of the workflow to Close and initiates a new workflow Complete group with Outcome Will complete the current Workflow Item, skip all remaining Workflow Items in the current Item Group and then action the Item Group with the specified Outcome. None No specific action, workflow will just continue to the next item in the group Used mainly to allow a Success/Fail graphic to be shown Repeat Item Group Inserts the same Item group again immediately after the current group Any unprocessed items in the current group will be set as skipped Current position will be at the start of the repeated group Set Recall Date Value = Date Cycle. Eg. Immediate, 1 Day, 2 Days... Skip to Item Group Inserts the specified Group after the current Group Any unprocessed items in the current group will be set as skipped Current Group Outcome is set to Skipped Focus current position will be at the start of that new group Start Workflow Initiates a new workflow while continuing to run the current one.
Value	Will allow entry of a value based upon Action specified.

Button Strip

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