Pending Service Requests, Overview

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To open the Pending Service Requests form, from the Process menu, click Pending Service Requests.

This wizard is used to update existing incomplete requests, which includes requests from the Account Interface, Credit Bureau, Electronic Signatures, Security Enquires, Security Register and SMS.
It is a convenient way to:

Obtain a list of all outstanding Service Requests.
Download completed Reports.
Delete old Requests.

Additional Information

The Pending Service requests incorporates a next 'Date and Time' to re-check the Request is complete; this allows for more efficient processing of Pending Service Requests.
In order to make the wizard process and update, you must (from the Pending Service Requests page), click the Execute button at the bottom of the page. This will process the 'Pending Enquiries' and update the 'Next Check' column.

The following formula is used to calculate and update the 'Next Check' column:

Bank Account enquiries

First after 5 minutes,
then every 2 minutes for the first 15 minutes,
then 15 minutes for the next hour,
then hourly for the rest of the first 24 hours,
then daily.

Credit Bureau enquiries

Every 2 minutes for the first hour,
then hourly for the first 24 hours,
then daily.

Electronic Signature

Every 16 minutes for the first two hours,
then hourly for first 24 hours,
then Daily.

Scripting must be used to automate this wizard.

Pending Service Requests, Overview

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Additional Information